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--- public:internet_use_policy [2023/01/25 19:07] – [Internet Use Quota] jehaverlack
+++ public:internet_use_policy [2023/01/25 19:25] – [Frequently Asked Questions] jehaverlack
@@ Line 117: / Line 117: @@
 **How fast is the Internet onboard vessels?**
-Typical at sea bandwidth is limited to 512 kbps shore to ship and 256 kbps ship to shore. This bandwidth must be shared with 40+ persons. A typical home DSL connection has 20-40 times this capacity for 1-4 persons and costs 100 times less.
+Bandwidth varies by the class of the research vessel (number of berths). You can expect a //minimum// of 4Mbps on a global vessel, 2Mbps on an intermediate vessel, and 512kbps on a coastal/local vessel. This is 50x to 200x slower than a typical fiber-optic home internet connection and costs roughly 500x more.
+**Will my multi-factor authentication work at sea?**
+Multi-factor Authentication (MFA) is increasingly being used for secure logins. MFA can be problematic on ships using satellite internet. MFA that relies on SMS text-messages or voice calls will not work at sea. MFA that relies on push methods or email verification may or may not work.  It is advised to use a offline supported method such as One Time Passcode (e.g. Duo or Authy OTP), or Security Key Devices (Yubikeys, etc).  Be advised to test offline MFA methods prior to sailing by placing your mobile device in airplane mode.
 **I exceeded my quota, when will my quota reset?**
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 **I exceeded my quota and I need the Internet to get my job done, what should I do?**
-Find a public Kiosk for Internet access.
+Find a public Kiosk for Internet access.  Or wait until 00:00 UTC for your quota to reset.
 **I need to download a big file larger than my quota, what can I do?**
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 **Who pays for the Internet on Academic Research Fleet vessels?**
-The National Science Foundation funds satellite based Internet services for the U.S. Academic Research Fleet
+The National Science Foundation (NSF) and Office of Naval Research (ONR) funds satellite based Internet services for the U.S. Academic Research Fleet.
 **Who is SatNAG?**
-SatNAG is the Satellite Network Advisory Group who is charged with identifying fleet wide solutions for Internet access on U.S. Academic Research Fleet vessels.
+SatNAG was formed in 2016 and has been funded and directed to review and advise NSF and ONR for ARF satellite communication considerations, and other technology directions which have broader impacts to the U.S. Academic Research Fleet.
 https://satnag.unols.org